Bifrosha Privacy Policy
Last Updated: March 1, 2025
Welcome to Bifrosha. We value your privacy and are committed to
protecting your personal data. This Privacy Policy explains how
we collect, use, disclose, and safeguard your information when
you use our mobile application and website (collectively, the
"Platform").
Please read this Privacy Policy carefully. By using our
Platform, you consent to the collection, use, and disclosure of
your information as described in this Privacy Policy.
We collect several types of information from and about users of
our Platform, including:
1.1 Personal Information
-
Account Information: When you register for an
account, we collect your name, email address, phone number,
and login credentials.
-
Profile Information: Information you provide
in your user profile, such as profile picture, location, and
other details you choose to share.
-
Transaction Information: Details about
purchases or sales you make through our Platform, including
payment information, shipping addresses, and transaction
history.
-
Communication Information: Records of your
communications with other users and our customer service team.
1.2 User Content
-
Listings: Information about items you list
for sale, including photos, videos, descriptions, and pricing.
-
Reviews and Ratings: Feedback, ratings, and
reviews you provide or receive from other users.
-
Messages: Content of messages you exchange
with other users through our Platform.
1.3 Automatically Collected Information
-
Device Information: Information about your
device, including IP address, device type, operating system,
and browser type.
-
Usage Data: Information about how you use our
Platform, including browsing patterns, search queries, viewed
listings, and interaction with features.
-
Location Information: Approximate location
derived from your IP address or precise location with your
consent.
2. How We Use Your Information
We use the information we collect for various purposes,
including:
-
Providing and Improving our Services: To
operate, maintain, and enhance the functionality and features
of our Platform.
-
Facilitating Transactions: To enable buying
and selling between users, process payments, and provide
customer support.
-
Communication: To communicate with you about
your account, transactions, and provide important updates
about our services.
-
Personalization: To personalize your
experience by showing relevant listings and content based on
your preferences and behavior.
-
Security and Fraud Prevention: To detect,
prevent, and address fraud, security issues, and unauthorized
activities.
-
Marketing: To send promotional materials,
special offers, and information about new features or services
with your consent.
-
Analytics: To analyze usage patterns, trends,
and preferences to improve our Platform and develop new
features.
-
Legal Compliance: To comply with applicable
laws, regulations, and legal processes.
3. Information Sharing
We may share your information with:
-
Other Users: When you engage in transactions
or communications with other users, certain information is
shared to facilitate these interactions.
-
Service Providers: Third-party vendors who
perform services on our behalf, such as payment processing,
data analysis, email delivery, and customer service.
-
Business Partners: Trusted companies we work
with to provide services or offers that may interest you.
-
Legal Authorities: When required by law,
court order, or governmental regulation, or to protect our
rights, privacy, safety, or property, or that of our users or
others.
-
Business Transfers: In connection with a
merger, acquisition, or sale of assets, your information may
be transferred as a business asset.
We do not share your personal information with third parties
without your consent, except as described in this Privacy Policy.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance user
experience and collect information about how our Platform is
used. These technologies help us:
- Remember your preferences and settings
- Understand how you interact with our Platform
- Improve our services and features
- Provide personalized content and recommendations
- Analyze the effectiveness of our marketing campaigns
You can control cookie settings through your browser
preferences. However, disabling cookies may limit certain
features and functionality of our Platform.
5. Data Security
We implement appropriate technical and organizational MENAsures
to protect your personal information against unauthorized
access, alteration, disclosure, or destruction. However, no
method of transmission over the internet or electronic storage
is 100% secure.
We regularly review our security practices and procedures to
ensure the ongoing security of your information. Your payment
details are securely processed using industry-standard
encryption and security protocols.
6. Your Choices and Rights
You have certain rights regarding your personal information,
including:
-
Access and Update: You can access and update
your account information through your profile settings.
-
Data Portability: You can request a copy of
your personal information in a structured, commonly used, and
machine-readable format.
-
Deletion: You can request deletion of your
account and personal information, subject to certain
exceptions.
-
Marketing Preferences: You can opt out of
receiving marketing communications by following the
unsubscribe instructions in our emails or adjusting your
notification settings.
-
Cookies: You can manage cookie preferences
through your browser settings.
To exercise these rights, please contact us using the
information provided in the "Contact Us" section below.
7. Children's Privacy
Our Platform is not intended for children under 18 years of age.
We do not knowingly collect personal information from children
under 18. If you are a parent or guardian and believe that your
child has provided us with personal information, please contact
us, and we will delete such information from our records.
8. International Data Transfers
Bifrosha operates in the (MENA) region, and your information may
be transferred to, stored, and processed in countries where our
servers or service providers are located. By using our Platform,
you consent to the transfer of your information to countries
that may have different data protection laws than your country
of residence.
We take appropriate safeguards to ensure that your personal
information remains protected in accordance with this Privacy
Policy when transferred internationally.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices or for other operational, legal, or
regulatory reasons. We will notify you of any material changes
by:
- Posting the updated Privacy Policy on our Platform
-
Sending an email to the address associated with your account
- Displaying a notification when you access our app
The date of the latest update will be indicated at the top of
the Privacy Policy. We encourage you to review this Privacy
Policy periodically.
If you have any questions, concerns, or requests regarding this
Privacy Policy or our privacy practices, please contact us at:
Email: privacy@bifrosha.com
Postal Address: Bifrosha Headquarters, 123 Tech Boulevard,
Dubai, UAE
By using Bifrosha, you acknowledge that you have read and
understood this Privacy Policy.
Thank you for trusting us with your information!