Account Deletion Process
We're sorry to see you go! If you've decided to delete your
Bifrosha account, you can follow the steps below. Please note
that account deletion is permanent and cannot be undone.
Important Information Before Deleting
Before proceeding with account deletion, please be aware that:
-
All your personal information will be permanently deleted
-
Your listing history and transaction records will be removed
- You will lose access to any pending transactions
- Your reviews and ratings will be anonymized
- This action cannot be reversed or undone
We recommend resolving any pending transactions before
deleting your account.
How to Delete Your Bifrosha Account
You can delete your Bifrosha account directly through the mobile
app by following these steps:
1
Open the Bifrosha App
Make sure you're using the latest version of the Bifrosha app
and that you're logged in to the account you wish to delete.
2
Go to Profile Settings
Tap on your profile icon in the bottom right corner, then tap
on the gear icon (⚙️) or "Settings" option at the top right of
your profile screen.
3
Account Management
Scroll down to find and tap on "Account Management" or
"Account Settings" in the settings menu.
4
Delete Account
Tap on "Delete Account" at the bottom of the Account
Management screen. You may be asked to confirm your password
for security purposes.
5
Provide Reason (Optional)
You'll be asked to select a reason for leaving. This helps us
improve our service, but it's optional.
6
Confirm Deletion
Read the information about what will happen when you delete
your account, then tap "Delete My Account" to confirm.
Alternative Methods
If you're unable to access the app or experiencing technical
difficulties, you can request account deletion by:
-
Email: Send an account deletion request to
support@bifrosha.com
from the email address registered with your account. Please
include your username and phone number for verification.
-
Contact Form: Submit a request through our
Contact Us page, selecting "Account
Deletion" as the subject.
What Happens After Deletion
Once you confirm account deletion, the following will occur:
- Your account will be immediately deactivated
-
Your personal information will be deleted from our active
systems within 30 days
-
Some information may be retained for legal and legitimate
business purposes as outlined in our
Privacy Policy
-
You'll receive a confirmation email once the deletion process
is complete
Frequently Asked Questions
Yes, Bifrosha offers a temporary deactivation option.
Instead of selecting "Delete Account," choose
"Deactivate Account" in the Account Management section.
Your profile will be hidden, but you can reactivate it
at any time by simply logging in again.
We strongly recommend completing all ongoing
transactions before deleting your account. If you delete
your account with pending transactions, those
transactions may be canceled, which could negatively
impact both you and other users. If you have active
transactions, you'll receive a warning before deletion.
No, account deletion is permanent and cannot be
reversed. Once the 30-day deletion process is complete,
all your data will be permanently removed and cannot be
recovered. If you wish to use Bifrosha again, you'll
need to create a new account.
We will delete your personal information from our active
systems within 30 days of your deletion request.
However, certain information may be retained in backup
systems or as required for legal compliance, fraud
prevention, or other legitimate business purposes as
outlined in our Privacy Policy. This retained
information is not used for marketing or operational
purposes.
If you're experiencing issues with our service, we'd love a
chance to address your concerns before you leave.
Contact Support